FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

The application fee is $40 per person 18 and older occupying the townhome. The fee can be paid online with a credit or debit card. All application fees are nonrefundable.

How do I apply?

You can apply online by finding the Apply Online" button on the right-hand side of the main menu on our property website. You can also stop in the office for a paper application during business hours.

Which utilities do I pay?

You are responsible for all utilities. Residents and their roommates will share the costs of gas and electric through Consumers Energy, as well as any cable and/or internet they would like to set up. Residents are also responsible for the cost of water/sewer and trash. Please reach out to your leasing office for more information. 

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Standard approval will result in a $300 security deposit, and conditional approval will result in a deposit equaling 1.5 months’ rent.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due between the 1st and 3rd of every month. Any payment made after the 11:59pm EST on the 3rd will result in a $75 late fee.

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

A maximum of two (2) approved pets, cats or dogs, are allowed per home.

A one-time nonrefundable pet deposit of $350 will be required per pet. Monthly pet rent is $30 per pet. Breed restrictions apply, please contact the office for details.

 

Resident Questions

If I get a job transfer, can I break the lease?

We do not offer a lease break option. Your entire lease term must be fulfilled.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

Residents are able to set up any cable/internet service they would like. The most common providers in our area are Charter Communications and AT&T. If the resident wishes to install a satellite they must pay a one-time installation fee of $100 as well as provide additional renter’s insurance coverage.

 

Can I grill on the property?

Section 308 of the Kalamazoo Fire Prevention Code prohibits gas or charcoal grills within or on balconies and decks of multiple residential housing. We do have a charcoal grill by the volleyball court for your use.

Testimonials

Call us : (269) 668-1012